Learning and Skills Council
The Learning and Skills Council (‘LSC’) approached Docusave with a need to store over 80 different stock lines, which included marketing banners, badges, leaflets, brochures and buttons. LSC needed to have easy and immediate access to the material and have stock items delivered across several locations throughout London and Surrey, including directly to exhibition venues.
We designed and created a bespoke stock control and reporting system, which included photographs of all individual stock items. The system allowed the client to see at a glance, total stock quantities, individual box quantities, minimum order levels, delivery locations and dates. The inclusion of a photograph with each item made identifying individual stock items a much simpler process then by going on product codes alone.
With the new stock control and reporting system in place, stock items were easily identified for delivery and using the same robust delivery and retrieval procedures proven with our document retrieval process, we are able to retrieve and transport them to any location efficiently, quickly and reliably.
Docusave can transport items directly to the exhibition venue. If required, we can then assemble any display stands or promotional stock lines prior to the start of the event. A photograph is then sent to LSC to confirm the stand is ready for the opening of the event.
Chubb Insurance of Europe
Docusave was recommended to Chubb by one of our clients. Chubb needed a system to control and report on over 350 different lines of print stock in several different languages including French, Italian, Spanish, English, Dutch and German. Existing print suppliers who, although able to produce high quality stock items, lacked a robust stock control and monitoring system had previously carried out the work. This meant that reorder levels were regularly missed causing stock outs on certain lines.
Docusave created a full stock management control system, including comprehensive reporting. This enabled us to monitor all stock levels and movements and put in place an efficient monitoring system. An ‘Alert’ and ‘Alert and Reorder’ system was built in which meant that when stock lines reached pre-agreed minimum levels, either we could notify Chubb when lines reached a reorder level (‘Alert’ service) or we could reorder and replenish directly from the printers (‘Alert’ and reorder). All incoming stock is routinely quality checked and the system updated to reflect new stock received.
Using only are own staff and fleet of vehicles ensures that there is no break in the stock supply system.
Help The Aged
We were approached by the charity Help the Aged with a requirement to store both file archiving and stock items. Due to the size of the operation, they were experiencing problems with their existing storage provider in both accurately establishing stock levels and gaining access to their documents and stock lines.
Docusave managed the transfer of storage items from their existing supplier to our facilities to ensure disruption was avoided. Any loose documents or those stored in severely damaged boxes were re-boxed and then processed for storage. All items were assigned a specific box location on individual client specific shelves. All items were uploaded to our database and a full document report was available detailing date into storage, destruction review dates and retrieval status etc. This made the process of locating and ordering documents for delivery a simple process.
A stock management control system was built to monitor stock movements and levels directly and a scheduled weekly delivery service was then established that guarantee’s the supply of stock items and archiving is uninterrupted.
Rawlinson & Hunter
Rawlinson & Hunter, a large accountancy firm based in London and Surrey, were having issues with the reliability of the retrieval service they were experiencing which was further compounded by poor communication from their existing supplier.
To establish a greater communication with our clients, and to guarantee that all deliveries and collections go as smoothly as possible, all requests received for retrieval are confirmed via email on the same day of request; this means that any queries arising can be dealt with prior to delivery. A knowledgeable member of the Docusave team is available to answer all calls and email queries and is on hand to address any inquiries.
Each retrieval and collection request is assigned to a specific client service assistant who has complete responsibility for the entire process, from retrieving documents, delivering directly to your desk, and then returning files or boxes back to the assigned shelf and finalizing the paperwork process and closing the job. This fosters a much greater sense of responsibility than would otherwise be the case if requests were passed from person to person, and results in a much better client service. Any issues or concerns can be addressed at the time of delivery or collection.
Docusave’s communication procedures and reliable retrieval and delivery process, gives the client complete confidence that the correct file or box will be delivered to the right person at the right time.